A predictable monthly fee for IT that works, with a team that knows your environment.
IT that only gets attention when something breaks. Staff lose hours to slow computers and unanswered requests, security updates are skipped, backups are never tested, and the cost of each emergency call-out is a surprise.
Our plans put us in charge of your day-to-day IT for a fixed monthly fee: help desk, monitoring, patching, backups and regular reviews. We fix small problems before they become outages, and the same team that built your systems keeps them running. Installed by us, supported by us.
Monthly prices in KSh. Where you fall in each range depends on your number of users, devices and sites, and we confirm the exact fee in your quote. Pay annually for 10% off.
| Feature | Essential IT Care | Business IT Shield | Enterprise IT Command |
|---|---|---|---|
| Price (monthly, KSh) | 10,000 – 20,000 | 30,000 – 50,000 | 70,000 – 150,000 |
| Support hours | Up to 5 hrs/month | Up to 15 hrs/month | Unlimited |
| Remote support | ✓ | ✓ | ✓ |
| On-site support | 1 visit/month | 1 visit/month | Unlimited |
| 24/7 monitoring | ✗ | ✓ | ✓ |
| Security updates & patching | ✓ | ✓ | ✓ |
| Cloud backup management | ✗ | ✓ | ✓ (includes disaster recovery) |
| Consulting & IT strategy | ✗ | ✓ (quarterly review) | ✓ (monthly review) |
By phone, WhatsApp or email. Remote support is available on all plans, with on-site visits as listed in your plan.
Extra support hours are KSh 2,778 per hour and extra on-site visits are KSh 2,500 – 4,500 each. We tell you before going over.
Yes. We begin with an audit and document what you have so everything can be supported properly.
Plans are billed monthly or annually (10% discount). We will agree the term in your proposal.
Yes. Many clients start on Essential and move up as their needs grow.
Tell us your staff numbers and sites and we will recommend the right plan.